2019 :: MOONRISE FESTIVAL FAQS
 

What are the on site box office hours?

Thursday August 8th:       4 PM - 8 PM 

Friday August 9th:          4 PM - 8 PM

Saturday August 10th:     9 AM - 10:15 PM

Sunday August 11th:        9 AM - 10:00 PM

Thursday and Friday the main box office is located at the corner of Rogers Ave and Northern Parkway.

Saturday and Sunday there are three boxes offices available. The main box office is on the corner of Rogers Ave and Northern Parkway. The secondary box office is located on the corner of Hayward Ave and Winner Ave. The VIP box office is located off of Rogers Ave.

*** WARNING: BE CAREFUL when opening your package. We know everyone is excited but we do not want you to accidentally cut your wristbands***


Are single day parking passes available?

Yes


When are the parking lots open?

o 9AM-1AM. All cars must exit each night.


How do I use my parking pass or shuttle pass?

o Parking and shuttle passes are print at home, or can be downloaded to be scanned from your phone.


Can I purchase parking on site?

o Yes. It is cash only if buying on site.


When will i receive my wristband? Is there tracking for my wristband?

o  All orders made before July 26th will be shipped to the purchaser's mailing address. You will receive a confirmation email with the tracking number once your order is shipped.


Can I change my mailing address?

o If your wristband has not yet been shipped you can contact Eventbrite Support to change your mailing address.  If your order has already shipped and you are unable to obtain it, you would have to deactivate your band. You can do this by signing on to your Eventbrite account and choosing the deactivate option. You would then need to bring your ID to our will call box office when it opens in August to be issued a new band.


Can I upgrade my single day GA ticket to VIP?

Yes, you can do this at the gates


How do we redeem our upgrades?

o Upgrades can be picked  up at will call. Please be sure to bring proof of purchase and ID


I bought VIP. How do I get my VIP merch pack?

o You will pick up your VIP merch pack inside the festival grounds at our merch booth.


How do we redeem tickets purchased through the ambassador program, pollen/verve?

o Ambassador wristbands can be picked  up from will call. Please be sure to have your proof of purchase and ID.


How do I obtain my ticket through the Sweet/Sugar program?

o Your name will be on the guestlist at will call. Bring your ID to our box office to redeem your wristband. 


How do I register my wristband?

o To register your wristband CLICK HERE


What do I do if my wristband is damaged in any way?

o DO NOT THROW IT AWAY. Bring the wristband to the Will Call Box Office at the event, and we will take the damaged band and issue a new one.


What do I do if I already put my wristband on and can’t get it off?

o Wristbands are waterproof and weatherproof. They will not be damaged by a shower or bath. If you don’t mind the inconvenience, just leave it on until the event. If you cut the wristband or otherwise damage it trying to get it off, you will be required to get a new one from will call. Replacement cost if you damage your own wristband is $10.


What if I lost my wristband or it has failed to arrive?

o Eventbrite cannot re-ship wristbands. If you do not receive your wristband or if it is lost or stolen you must deactivate the wristband by logging into your Eventbrite account. At that time that wristband is void and cannot be used under any circumstances. You would then pick up your new wristband at the Will Call Box Office at the event. You will need to have proper ID and it must match the name under which the order was placed. If you do not deactivate the band and it somehow gets scanned into the event, you will have to pay full price for a new ticket. There will be no exceptions to this policy.


Are flow toys allowed?

o  Flow toys are permitted as long as they are not made of metal.


How does payment work?

o We are not a cashless event and people need to bring credit cards/ atms - they are on site.


How often does the Downtown Baltimore shuttle run?

o  They are running constantly. First shuttle starts running 1 hour before doors. The last one does not stop until everyone has been returned to drop off location. Purchase shuttles HERE


Do you need an ID?

o  If you are planning on consuming alcohol, you must have your 21+ ID.


Can you upgrade to VIP at Will Call?

o  Yes you can upgrade to VIP.


Where can I purchase VIP parking passes?

o Parking passes are available on our website . Lot 4 is the most convenient lot for the VIP entrance.


Can you pay for parking the day of the event?

o  Yes, parking will be available for purchase at the site.


Do you allow overnight parking in your parking lots?

o  No


Can you bring in a Go Pro?

o   We do allow Go Pro cameras.


When will set times be released?

o   Set times for this event will be released before the event and will also be available on our app once it’s available for download.


Will Moonrise Festival have water refill stations?

o   Yes, we will have free water refill stations around the grounds, so our guests can fill water bottles in a matter of seconds.


Will camelbacks be allowed into the festival?

o   Yes, but they must be 100% empty, and they will be inspected upon entry.


Will totems be allowed at Moonrise Festival?

o   Yes, but poles must be plastic or PVC.


Will Moonrise Festival have re-entry?

o   No. Once you leave you may not re-enter the event.


How old do you need to be to come to Moonrise Festival?

o   There is no age restriction for this festival.


If I have a doctor's note about my food allergy, may I bring my own food inside?

o   Yes you may but it is subject to search on entry, and you must present an official doctor's note or letter.


If I buy a weekend locker can I leave items in it overnight?

o   Yes


I have an injury or restriction that requires rest breaks. Can I bring a folding chair if I have a doctor's note?

o   Yes you may but it is subject to search on entry, and you must present an official doctor's note or letter. Placement of the folding chair is subject to approval by security and festival staff. Staff may direct you to a designated ADA area if necessary. 


If you have further questions please email info@moonrisefestival.com.